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Small Business Marketing Coach |
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Control Your Identity Or Your Competition WillIt's Time To Put Your Business Identity To Work Building Your BusinessLet me ask you a trick question: What do you sell? This is a trick because no matter what products or services you sell, you really sell confidence. Before a customer will open their wallet you need to make them confident. Confidence comes from congruence. Congruence means that everything you do gives customers exactly the same impression. What would you think if you doctor had filthy hands? What if your car dealer drove a competing brand of car? These are mixed-messages or incongruencies and they zap customer confidence ... translate that to lost business and revenue. Every communication with every customer must line up with your identity. This extends to your logo design, business cards and stationary, your slogan or tagline, brochures, web design, even the name of your business. When you have a congruent identity it will be easier to get more customers to spend more money with you more often. How do you want your customers to think of you? Whether you want to be seen as professional or whimsical, you need to be very deliberate. If you're a new business now is a great time to contact us to get a great identity package. If you have been in business for a while but your identity isn't serving you well it's time for a tweak. |
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© Marketing Comet - Small Business Marketing Coaching | 276 Washington St. PMB 313 | Boston | MA | 02108